Your prospect searches need to be renewed once within every 180 days.
HIS will send auto reminder emails to your agent email address at designated days that include easy one click renewal links.
Reminders are sent on:
day 145 – The following prospect(s) has been in the system for 145 days. They will automatically be dropped from the system in 35 days unless you renew it by clicking on the link(s) provided or updating the prospect’s search in REsearch.
day 170 – The following prospect(s) has been in the system for 170 days. They will automatically be dropped from the system in 10 days unless you renew it by clicking on the link(s) provided or updating the prospect’s search in REsearch.
day 180 – The following prospect searches have been removed
Example reminder email. Notice the click here link to renew.
You do not need to wait for the emails to renew your prospect searches.
In order to manually renew a selected prospect search, please follow the guide below
Enter the Prospects section of REsearch.
1. Expand Contacts and click Prospects
2. Locate the prospect search to be renewed.
3. Open the Edit drop down, click on Renew
4. A confirmation message will be displayed and the Expires date will show the new date.
You may also mass renew all your prospects at once.
What can be done if my prospect search expires?
-Please notify us as soon as possible. Depending on the time frame we may or may not be able to reload the removed search to your account.
You may send us an email that includes all pertinent information.
Prospect’s full name, Date of removal
Please send the request to: email@example.com