A collection of our help guides on the topic of browser configuration and maintenance.


Chrome – Clearing Cache – The first step when something just doesn’t work properly
Chrome – Removing Extensions – Remove unwanted extras from Chrome
Chrome – Opening PDF files with Adobe Reader instead of within Google Chrome – If you see “Aww Snap” when opening pdf documents try this.
Chrome – Allow pop-ups from REsearch – Prints, pdf, etc. do not seem responsive. Try this.
Chrome – How to set your homepage


Edge – Clearing Cache – The first step when something just doesn’t work properly

Edge – How to set your homepage 


Firefox – Clearing Cache – The first step when something just doesn’t work properly
Firefox – How to upgrade to the latest version – Upgrading is always a best practice
Firefox – Enabling Pop-ups from REsearch – Links don’t seem to work? PDF and Printing don’t seem responsive? Try this.
Firefox – Remove Toolbars and Add-ons – Missing the search or any lower buttons? Search doesn’t go anywhere? Browser add-ons may be interfering with REsearch.
Firefox – Setting the homepage – set your browser to open on your desired page


Safari – Clearing Cache – the first step when something doesn’t work properly
Safari – Allow pop-ups – Prints, PDF, etc. seem unresponsive. Try this.
Safari – How to set your homepage
Safari – Choosing how a PDF is handled


Still using Internet Explorer? – Microsoft has discontinued development, and we encourage switching to another browser.
Internet Explorer 8 – 11 Clearing your cache – The first step when something just doesn’t work properly. Cache clearing corrects many of the little unexplained issues.
Internet Explorer Compatibility View removal – Are you unable to see the username/password boxes? This will guide you in disabling Compatibility View.
Internet Explorer – Remove/Manage add-ons – Remove any toolbars or extras that have been installed. Especially if they were installed without your permission. 
Internet Explorer 8 – 11 allow REsearch pop-ups
– Sometimes it might seem like REsearch is unresponsive. It could be that your windows are being blocked.


Why clear your browser cache?

A browser’s cache (hidden storage space) is a folder that stores web page elements that it thinks it will need again. These could be graphic files (icons, buttons, banners, etc.), photos, script files, HTML pages, etc. The cache file is a record of everything that has been displayed on your screen as well as the various programs (scripts) needed.

The cache folder has a set size and limit. If the limit has been met, or is close to it, browsing sessions can start to suffer as elements can start to break and pages display incorrectly as the corrupted elements try to load. An overloaded browser cache will also slow down browsing because by default it looks through the crowded cache folder before trying to download anything. There will be situations where the cache is relatively empty and pages don’t load correctly. This is likely due to the way the browser is set to store and compress the cached data. Sometimes the tiny files become corrupted for no good reason.

Periodic clearing will also force your browser to download the most current data from our servers ensuring fresh information.

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