Raun | REsearch Knowledge Base

(MLS) My listing is about to expire, how can I reset the DOM to 0?

In order to “reset” the days on market of a listing: Keep the listing off the market for 30 days. Either let the listing Expire or Withdraw the listing. Do not place the listing in Temporary Withdrawn status. A new listing must be created, your new listing will receive a new MLS number. The previous listing will keep the previous Days on Market, the new listing will begin back at 0. Release the new listing to Active on or after the 31st day. *You may create the new listing and leave it in Hold status. Just wait to release the … Continued

Searching My Office / Any Office listings

How to search listings by Office ID Click here to view the Youtube video 1. Locate and click the +Add Fields button 2. Within the Add Fields window, scroll down to find the Office ID (Listing Office/Agent) field. Click to highlight. A box will open to the right. Enter the desired Office ID. Click the check mark to accept. 3. The Office ID search request will now be shown at the bottom of the search page. Enter any other search parameters such as status, taxkey, property type, etc. Click search when ready. … Continued

Searching prices less than $1,000

How to search by dollar amounts that are under $1,000. REsearch will always assume the dollar amount entered into a price search field will be greater than a thousand dollars. Ex: When entering a 1, the system will auto format to 1,000 In order to tell the system not to automatically add the extra zeros, use a decimal point. Ex: 1. or 1.00 You may alternatively use the $ sign. Ex: $1

Custom formats – building, downloading and saving a custom format

Custom formats allow you to include individually selected fields on the search results. They are also how you choose which fields are to be downloaded when creating Excel or CSV files. Step 1. Open the Format drop down and check mark Custom. Once check marked, click Select. Step 2. The Custom Format window will open displaying all available formats. The left column (color coded pink, orange, and grey) is the section of MLS data. The center column is a list of TMK/public data Make your selection of fields you would like to see added to the search results … Continued

(MLS) Will my listing’s days on market (DOM) start at zero?

When creating a new listing REsearch may display a warning message if it sees a previously withdrawn listing on the parcel. Other situations: Multiple listings on the same parcel number An example would be in business listings such as within a shopping center the same TMK will need to be used. If there is an existing Active listing and subsequent listings are being entered, all new listings will automatically carry over the DOM from the original. In these situations please email or call support to manually review and reset the DOM. Toll Free: 1-800-628-3121 ext. 1 Direct: 599-4224 ext. … Continued

(MLS) Days On Market (DOM) definition and reset/carry over policy

The Days on Market (DOM) is the number of days that a property has been listed in the service while it is on the market. The DOM starts counting from the date the listing is released to Active status. Days while the listing is in Active and/or Contingent status are added to the DOM. Days while the listing is in Under Contract, Withdraw, Temporarily Withdrawn, Expired or Sold status are not added to the DOM. (Note: The days that a listing in Contingent status are included in the DOM because the property is still being marketed and is available for … Continued

(MLS) REsearch listing photo requirements, recommendations and rules

All listings are required to have at least one photo of the front of the property. You can add up to 30 photos to a listing. When uploading photos to your listings, please keep the following in mind: Photos must be in JPEG (.JPG) format. GIF and PNG images will not work. Photos can be up to 12MB in file size. Photos will be resized by REsearch to 1200 pixels wide by 800 pixels tall. If you do not want REsearch to resize your photos, you or your photographer can optimize images to be 1200×800 before uploading. Additional rules. The … Continued

Gmail: Allow emails from REsearch

Please sign in to Google or your Gmail account from within your browser. View your Gmail inbox – on the left menu locate and click More. From the expanded section – locate and click on the Spam Folder Once in the Spam folder: Locate the message sent from REsearch. In the upper menu section, click on the button labeled: Not Spam. The message will automatically be moved into your inbox. On the left side, Click on your inbox. While viewing your inbox, once again locate and place a check mark next to the message. Now click on the More … Continued

Best browser configuration and maintenance (All Browsers)

A collection of our help guides on the topic of browser configuration and maintenance. Chrome – Clearing Cache – The first step when something just doesn’t work properly Chrome – Removing Extensions – Remove unwanted extras from Chrome Chrome – Opening PDF files with Adobe Reader instead of within Google Chrome – If you see “Aww Snap” when opening pdf documents try this. Chrome – Allow pop-ups from REsearch – Prints, pdf, etc. do not seem responsive. Try this. Chrome – How to set your homepage Edge – Clearing Cache – The first step when something just doesn’t work properly Edge … Continued

(MLS/TMK) How to hide and show the main menu

How to hide and show the main menu The main menu has now moved from the top frame of REsearch to the left of the screen. This is the Menu button. It is located in the upper right corner of the screen. You may toggle it to hide/show the menu. Once the menu is hidden, you may move your mouse pointer to the left of the screen in order to activate and show the menu. Simply move the mouse pointer to the far left of your browser. The menu will automatically open if it is currently hidden. (the above is an … Continued

Understanding taxkeys in REsearch

The main method of searching our database is by using taxkeys Below is an example of the format used in REsearch. REsearch translates the taxkeys used by the counties into our own format separating sections with dashes and removing leading zeros. For example: If the taxkey you are looking for is 230040250011 and is located on Oahu, What will be entered into the taxkey search field will be: 1-2-3-4-25-11 Process: Add the island code, which is a 1 Separate the sections by dashes: 1 – 2 – 3 – 004 – 025 – 0011 Remove leading zeros from 004, 025, … Continued

(MLS) Change Your Password

Instructions on changing your password Click directly on RETOOLS or expand the section and click on Change My Password Enter your new password twice. Click Save when finished. Success! Don’t forget your new password the next time you login! TMK Users, Please click here

Firefox – How to update to the latest version

Firefox should be set to update automatically by default. If not, here are instructions on manually confirming the current version or triggering an update check. Once you click on About Firefox it will automatically start checking for any updates: Restart Firefox to finish the update. Done!

DPP Zoning (CZC) and (LUO) definitions

Department of Planning and Permitting Zoning Definitions (Oahu Only) Zoning (CZC) – Comprehensive Zoning Code – This is the old zoning codes used by the DPP dated from 06/1969 to 10/1986 Zoning (LUO) – Land Use Ordinance – This is the current zoning codes used by the DPP dated from 10/1986 to CURRENT

TMK Sale Instrument Codes

TMK Last Sale Instrument – The instrument code defines the means in which a property was conveyed, or the type of transaction recorded. SALE INSTRUMENT simply refers to the INSTRUMENT CODE located in the Last Sale transaction of the property. In other words, the INSTRUMENT Code tells us how the property was conveyed to the current owner. AFD Affidavit of Death (shows on transactions as of 12/9/97) Valid INSTRUMENT Codes: DEED Deed DL Deed in Lieu of Foreclosure (shows on transactions as of 12/9/97) QD Quitclaim Deed L Lease AL Assignment of Lease SL Sub-Lease ASL Assignment of Sub-Lease CL … Continued

(MLS) Contacts/Prospects Overview

Contacts Overview of Contacts – Help navigating and understanding the Contacts section Creating a new contact – walk through creating a new contact New Prospect – creating a new contact and prospect search (Prospects are Contact with searches attached to them) Turn a contact into a prospect – Add a search request to an existing contact Setting the Prospect Notification Schedule – Setting up when and how the auto emails are sent Creating new and managing contact groups – placing contacts into a group MY CONTACTS information – Printing / Exporting / Downloading Prospects Overview of Prospects – Help navigating … Continued

Creating new and managing existing contact groups

Creating a contact group helps keep track of selected contacts. Example groups would be Buyer’s, Sellers, Companies, etc. The Groups feature allows you to email all group members simultaneously. Click the Groups button located in the Contacts list In the Group Details window, enter in a Group Name and a description. Notice the Not In This Group and In This Group boxes. Click on a contact to highlight, then click on the arrow to move them into the In This Group box. Repeat as necessary. Be sure to click Save Group when finished. (Reverse the process to remove a contact … Continued

(MLS) Searching Overview

A collection of Search Guides ranging from the basics to advanced Searching with taxkeys in REsearch – Find out how to search for single, multiple, and ranges of taxkeys. Searching with MLS numbers – Pulling single or multiple listings directly Search results – MLS vs. TMK Formats – Telling the system when you would like to see listing or public data Quick editing a search request – Editing a request from the request recap area How to save and load a search – Saving search parameters. Creating a CMA using REsearch – Generating a comparable market analysis in REsearch Using the Add Fields feature – Locating … Continued

(mls) Downloading a member roster list

REsearch gives you the ability to download fields into spreadsheet or comma separated value files. This guide will demonstrate how to download roster information with the intention of doing an email blast. With adjustments to the selected Custom Formats you can create other roster/office info files suitable for your specific needs. Click here for instructions in case you do not need to download data Section 1 – Setting up the search for an agent email address download. From the Main Menu expand the Search section. Select Search Roster from the drop down. On the Search Roster page enter … Continued

Internet Explorer 8 – 11 Clearing your cache

How to clear your Internet Explorer’s cache (we will be using Internet Explorer’s Menu Bar to complete these steps. If you do not see the Menu Bar across the top section of IE, please follow these instructions) Step 1 Click Tools to open the dropdown Click Internet Options Step 2 Verify you are viewing the Internet Options window and are on the General tab. Click on the Delete button You may also place a checkmark next to Delete browsing history on exit. This setting will automatically run the process you are now doing whenever you close Internet Explorer … Continued

Building Zoning Codes

Building Zoning Codes Building Zoning – The field ZONING is used to qualify properties by the Zoning and the allowed specific uses.Example: Zoning: R-3.5 Valid OAHU Zoning Code: (Link to Land Use Ordinance Master Use Table .PDF) A-1 Low Density Apartment A-2 Medium Density Apartment A-3 High Density Apartment AG-1 Restricted Agricultural District AG-2 General Agricultural District AMX-1 Low Density Apt Mixed Use AMX-2 Medium Density Apt Mixed Use AMX-3 High Density Apt Mixed Use AMX-ALL Apt Mixed Use APART Apartment Precinct B-1 Neighborhood Business District B-2 Community Business District BMX-3 Community Business Mixed Use BMX-4 Central Business Mixed Use BMX-ALL … Continued

(mls) Market IQ overview

Use the Market IQ feature to create current up-to-date reports on market activity within the MLS. Reports can be created for active or sold listings by board, office and/or agent and narrowed to particular listing types and areas. Market Reports can cover entire board activity or be limited to an individual agent’s activity. Select Market IQ from the Main Menu Two important sections of the request page – Choose between currently Active/Contingent or Sold listings. Sold listings will require a date range unless the intent is to pull all sales from all time. Search by: If selecting Board, you will … Continued

Setting the Prospect notification schedule

The Prospect Notification schedule dictates when your prospect will receive their automatic prospect match emails. -The first section of this guide uses the REsearch settings in order to set the Notification Schedule. The selections made here will default all new prospects to this schedule from now on. All previously active prospects will not be affected and will need to be manually updated if need be. -The second section will guide you through the Contacts page where you can make selections or review the schedule for your individual contacts. Settings In order to set the default Notification Schedule … Continued

(MLS/TMK) Using the Wildcard (*) to search

* , asterisk, or wildcard is a special symbol that may be used in most of our “free-typing” and “find” search fields. Use the wildcard when you only know a partial number or only part of a name. You will also want to use the wildcard when trying to find results that have something in common. Examples: Say your client is not familiar with the local street names and thinks the property they are looking for is “2424 something aloha st.”. You would fill in the 2424 in the Street Number field then use “*aloha” in the Street field. This tells … Continued

Download file types explained

When downloading MLS, TMK, or Roster data there are three options to choose from. (XLS) Excel Format & active links: Excel format that includes clickable links such as email addresses, TMK links, and MLS links. (XLS) Excel Format without links: Excel format that does not include clickable links, the entire report is generated with plain Excel text. If links are not needed please use this format. Creating unused links unnecessarily uses REsearch’s processor time. Your file will generate faster and more reliably if creating files without links. (CSV) Text Format: Comma Separated Values. A plain text format that is … Continued

Firefox – Enabling Pop-ups from REsearch

Instructions on allowing pop-ups in Firefox. Please upgrade to at least Firefox version 31.0 – Instructions can be found here: Upgrading Firefox Step 1 Click the Menu button located on the right side of Firefox Click Options from the drop down Step 2 In the Options window, Click Content Click Exceptions Step 3 Enter Both: http://reserver4.hawaiiinformation.com http://reserver1.hawaiiinformation.com Click Allow Click Save Changes Done! You can now test the setting by trying to open a scanned taxmap, condo guide, etc.

Chrome – PDF, Aw Snap!

Chrome has a built in PDF viewer that is great… When it works properly. If you are seeing this horrible message when opening a PDF: The likely solution is to switch your PDF viewer 1. type in chrome://plugins in the URL bar of Google Chrome 2. Disable Chrome PDF Viewer 3. Enable Adobe Acrobat (reverse this action if switching back to Chrome PDF Viewer) Historically when Chrome’s PDF viewer breaks, the issue is usually fixed the next time Chrome updates.

Safari – Clearing the cache

How to clear Safari’s cache Click on the “Safari” menu tab on the top left of your screen and select “Preferences”: Click the “Privacy” tab: Click “Manage Website Data”: Click “Remove All”: Your browser may take a while to clear this data if you have not done this before. Once Safari is done, close the browser window and reopen it. Done!

How to save and load a search

Saving a frequently used search is really easy and comes in handy all the time. Saving a search Method 1 Step 1 – Enter your search parameters Step 2 – Click Save Search, located in the lower right section of the search page Step 3 – Give your search a unique name, click Save when done. Method 2 Locate and click the “Search History” tab Locate the search to be saved. Give it a name and click the heart icon to save. *note: the search will only show up on this list after it has … Continued

(MLS) How to enter a listing using Wizard Forms

Classic Vs. Wizard The Wizard includes additional steps to include photos, addenda, etc. Classic is the listing input form only Here are the steps to placing a listing on the MLS using the Wizard. 1. In the Main Menu expand the Listings category and select New Listing. You will be presented with a choice between Classic and Wizard Forms. Our example will use the Wizard Forms (required only). 2. Select Wizard Forms – Required Only The only fields displayed using this option are the required fields. If you wish to input other information please select Full. Step 1 … Continued

(TMK/MLS) Creating Labels

REsearch has the ability to create mailing labels directly from the TMK data. Here is the process. 1. Entering the search Enter your search parameters. You will likely want to stick to the TMK fields as using any MLS fields will only include properties that have or have had listings. This is where you will enter your Subdivision, Project, TMK area, etc. 2. Telling the system you would like labels Open the Format drop down. Click to the Labels tab. While this tab is active the system knows you are requesting labels You can verify … Continued

(MLS) Agent ID Codes for Non-Members

Use these codes when searching or making status updates to a listing that involves parties that are not members of the MLS. Agent ID Codes 1799 Buyer Not Represented, 2311 Non Participant, Real estate agent on Hawaii Island or Kauai who is not a member of HIS 9033 Reciprocal Agent – Oahu, Real estate agent on Oahu who is not a member of HIS 9035 Reciprocal Agent – Maui, Real estate agent on Maui who is not a member of HIS 9036 Reciprocal Agent – Mainland, Real estate agent on the mainland who is not a member of HIS … Continued

Tenure types (TMK)

Tenure – Type of Ownership. TENURE DESCRIPTION A Agreement of Sale – A written agreement between seller and purchaser in which the purchaser agrees to buy certain real estate and the seller agrees to sell upon terms of the agreement. F Fee Simple – A type of ownership where the owner has maximum interest in the property (owns the land and the building(s)) which entitles the owner to use the property in any manner they choose in accordance with state and local laws. G Govt (Government) Owned – Property is owned by the government. X Lease from Federal Government – … Continued

How to download labels from REsearch

REsearch includes the ability to download data into Excel or Comma Separated Value files. Please see this guide on setting up the search and label format: Creating Labels Follow all steps including step 3, Choosing information on the labels. Begin Downloading Labels instructions: 4. Telling REsearch you would like to download the data instead of viewing as search results Within the Labels tab, locate and place a check mark next to Download Spreadsheet You will then be able to choose the type of file to be downloaded. (XLS) Excel Format & active links – An Excel file separated … Continued

Safari – setting the homepage

How to set your homepage to an address of your choosing in Safari 1. Click the Safari tab 2. Select Preferences from the dropdown 3. Click the General tab 4. Enter the address of the webpage you would like in the Homepage box

(MLS) Property Types and Subtypes

Property type and Subtype Property type and Subtype describe the listing. The Property Type will tell us a listing is Residential, Condo, Multi-Family, Commercial or Business. The Subtype will describe the Property type in more detail. Below are the five Property types and their subtypes: Residential – A place to live. Our HIS board considers a structure on a parcel a residential listing if there is an operating water supply and wastewater system. Ohana / ADU – Permitted – These are properties that are permitted an Additional Dwelling Unit, meaning a another house for the family. Attached – This is a Single Family house with … Continued

(mls) Search results – MLS vs. TMK Formats

REsearch has the unique ability to show both MLS data along side of the public TMK data. We will be using the FORMAT drop down to select which data shows up on our search results. The Format drop down contains both MLS and TMK formats. The MLS formats are located in the upper half while the TMK formats are down below. These selections will determine what the search result will look like. Feel free to test each one of them out in order to find the format that suits your needs. You may also combine various formats on the … Continued

Overview of the Prospects section

*under construction About Prospects Prospects are Contacts that have active searches attached to them. REsearch can be set to generate automatic emails when new listings match the search criteria. The Prospects section is located within the Main Menu under Contacts. Expand the Contacts section Select Prospects from expanded menu The Prospects window displays all Prospects and their searches. You may c

Chrome – Allow pop-ups from REsearch

How to allow pop-ups from Hawaiiinformation.com on Google Chrome Click the Menu icon located in the upper right Select Settings from the dropdown On the settings page you may need to scroll down. Navigate to the bottom of the page. Click “Show advanced settings” The Privacy section should now be available. Click the “Content Settings” button From the Privacy window scroll down slightly. In the Pop-ups section click on the Manage Exceptions button. In the Hostname pattern box enter: [*.]hawaiiinformation.com Verify Behavior = Allow Click Done Success!

Searching with MLS numbers

If you know the MLS (listing) number you are looking for you may type it directly into the MLS search field. In order to search multiple MLS numbers, separate them with a comma or a space. If done correctly, REsearch will automatically format and place an OR between the last two numbers

(TMK) Change the Password for TMK Subscribers

TMK accounts allow for sharing access within an office. Only the Primary contact person on the account is allowed to change a password.The Primary person may grant account update (including passwords) permission to anyone they choose. Just give us a call or send an email from the primary email on the account. The account primary or anyone with permission to update the account my contact us directly for password changes. Or Simply click the forgot password link, follow the instructions to choose a new password. The email entered must match the primary person’s email we have on file. Technical … Continued

(MLS) Photos – Adding photos to a listing

Using the Research 6 photo loader *30 photo limit *jpg / jpeg file formats only *recommended dimensions 1200 pixels wide by 800 pixels tall Click for more information In the Main Menu expand the Listings category and select Manage Photos. (Manage Photos is also available within the Listings Menu) On the Manage Photos screen enter your Listing number or click Select Listing to open a list of all Active and Hold listings that belong to you. Please review the Photo Agreement, you must check mark “I Agree” before uploading any photos. Click Continue when ready. If this … Continued

(MLS) Searching for a specific agent’s listings or My listings

This guide will walk you through searching using Agent ID. Searching by Agent ID will narrow the search down to only that agent’s listings. You may do this for your own listings too. (agent ID is not the only method of searching, you may also search by agent name) On the Search for Listings page, click on the Add Fields button. The Add Fields button is located in the lower section of the page within the search recap area. The Add Fields window will open. In the Add Fields window you may type the beginning of the … Continued

(MLS) How to Report a FSBO (for sale by owner), Developer or Court sale

To report a Developer or FSBO (for sale by owner) sale in REsearch as a buyer’s representative, you will need to – (1.) create and release the listing under your account, including a photo (2.) report the sale (3.) contact support by phone or email. HIS will then switch the listing agent to the appropriate ID, per your instructions. Here are the steps: Enter the listing into REsearch as you would any other “normal” listing. You will be the Listing agent for the time being. Change the List Date to match the Contract date of the sale if this is … Continued

zipForm

How to Access zipForm in REsearch A link to zipForm (https://www.zipformplus.com/) is located within the Listing Menu. Expand the Listing category Select zipForm Learning to Use zipForm Help with zipForm Hawaii Information Service is not able to offer customer support for zipForm. Please contact the zipForm provider ZipLogix which has direct customer support available Mondays through Fridays 24 hours a day, and from 5 a.m. to 5 p.m. HST on weekends and holidays. Call (866) 693-6767. ZipFormsPlus help guide links

Internet Explorer 10, 11 – Compatibility View removal

In order to remove Compatibility View from Internet Explorer 10 and 11 please see the following instructions. If you have been logged into REsearch while following theses instructions, you will be automatically logged off when clicking the close button. Simply log back in and verify that your search now works. The process is complete!

Firefox – setting the homepage

How to change Firefox’s homepage. Any webpage can be set to your browser’s homepage. Success!

Chrome – removing extensions

Instructions on removing unwanted extensions in Chrome. 1. Click the Menu icon located in the upper right corner of the browser. The menu is represented by 3 dots. 2. Click Settings from the menu drop down. 3. On the settings page, click Extensions. 4. Look over the list of installed Extensions. If you see anything you do not recognize or remember installing yourself please remove them. No extensions are required for Chrome to run properly. You cannot break anything in your system by removing an Extension. 5. On the Extensions page uncheck Enabled to disable the extension. You … Continued

Chrome – Setting your homepage

How to set your browser’s homepage in Chrome. We are using www.hawaiiinformation.com in our example but this process can be done with any web address you choose. In case your homepage has been “hijacked” or changed without your consent please use this process to correct it. Navigate to the page you would like to be your new homepage. Close any other tabs or windows you may have open. Only the desired homepage should be open. Click the menu icon located in the upper right Select Settings from the menu drop down On the settings page locate the On Startup … Continued

Creating a CMA using REsearch

Create a CMA is located in the Main Menu under the Search category. 1. Click Create a CMA from the Main Menu 2. You are now presented with the search page and the Create a CMA menu at the top. 2A. The A section is where you may enter your subject MLS# or TMK. Our example is using an MLS number. Enter your MLS number and click the arrow. Notice a summary of the listing is shown in the box below. This tells us the search will look for similar properties with + or – of 15% of … Continued

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