User Submitted: Hello, I’m working off a MacBook Pro, macOS 10.12.4. I haven’t been able to see the map on four different browsers. Safari 10.1, Chrome 58.0.3029.96, Opera 44.0, and Firefox 53.0. My plugins seem to be up to date, I’m not sure if I’m doing something wrong, but I can’t see any of the islands. Am I missing a step or setting? Thank you,Eliot

User Submitted: Hello, I’m working off a MacBook Pro, macOS 10.12.4. I haven’t been able to see the map on four different browsers. Safari 10.1, Chrome 58.0.3029.96, Opera 44.0, and Firefox 53.0. My plugins seem to be up to date, I’m not sure if I’m doing something wrong, but I can’t see any of the islands. Am I missing a step or setting? Thank you,Eliot

Comments, Questions, Anything: Hello, I’m working off a MacBook Pro, macOS 10.12.4. I haven’t been able to see the map on four different browsers. Safari 10.1, Chrome 58.0.3029.96, Opera 44.0, and Firefox 53.0. My plugins seem to be up to date, I’m not sure if I’m doing something wrong, but I can’t see any of the islands. Am I missing a step or setting? Thank you, Eliot   Answer:  In this case, this is a shared TMK account. Another user had set the default map view to use the Taxmaps. The taxmap layer does not display when zoomed out too … Continued
User Submitted: Can a lay person, not an agent, subscribe to the MLS?

User Submitted: Can a lay person, not an agent, subscribe to the MLS?

Comments, Questions, Anything: Can a lay person, not an agent, subscribe to the MLS?   Answer Probably not. It would need to be a very special circumstance where someone was allowed access to the system without being a licensed agent or appraiser.   If by “lay person” what is meant is just someone off the street, then no access is possible.
User Submitted: Aloha,How do I add a video to my listing photos?Thanks!

User Submitted: Aloha,How do I add a video to my listing photos?Thanks!

Comments, Questions, Anything: Aloha, How do I add a video to my listing photos? Thanks!   Answer:  Listing agents may add a video as a virtual tour to their listings. Please note, virtual tours attached to listings must be hosted elsewhere. Hawaii Information Service will not host the tour. Here are links to a couple of guides: Virtual Tours – Attaching new / updating / deleting Virtual Tour Rules and Regulations – acceptable virtual tour links  
User Submitted: Hi,I want to know if there is a way to simply create a list of subdivisions to search for that have different starting letters. For example, I want to select Ainaloa, Hawaiian Paradise Park, and Nanawale. Once I type A, I am able to select Ainaloa – but from there I am unable to select more subdivsions, as the scroll down menu only shows subdivsions that start with A. Please let me know if you can help me or if my question needs more clarification. Thank you!Erica K Amundson

User Submitted: Hi,I want to know if there is a way to simply create a list of subdivisions to search for that have different starting letters. For example, I want to select Ainaloa, Hawaiian Paradise Park, and Nanawale. Once I type A, I am able to select Ainaloa – but from there I am unable to select more subdivsions, as the scroll down menu only shows subdivsions that start with A. Please let me know if you can help me or if my question needs more clarification. Thank you!Erica K Amundson

Comments, Questions, Anything: Hi, I want to know if there is a way to simply create a list of subdivisions to search for that have different starting letters. For example, I want to select Ainaloa, Hawaiian Paradise Park, and Nanawale. Once I type A, I am able to select Ainaloa – but from there I am unable to select more subdivsions, as the scroll down menu only shows subdivsions that start with A. Please let me know if you can help me or if my question needs more clarification. Thank you!   Answer:  The method to use when entering in … Continued
User Submitted: Aloha HIS !! Well, I’m a month late, but just watched your May Day is Lei Day video and wanted to extend a warm Mahalo Nui to you folks .. Well Done !! Only in Hawaii !Mahalo Nui,Bill

User Submitted: Aloha HIS !! Well, I’m a month late, but just watched your May Day is Lei Day video and wanted to extend a warm Mahalo Nui to you folks .. Well Done !! Only in Hawaii !Mahalo Nui,Bill

Comments, Questions, Anything: Aloha HIS !! Well, I’m a month late, but just watched your May Day is Lei Day video and wanted to extend a warm Mahalo Nui to you folks .. Well Done !! Only in Hawaii ! Mahalo Nui, Bill Answer:      Thanks, Bill!    
User Submitted: I have an agent that wants to identify any commercial property owner with a Japanese tax bill address. Is this possible in HIS and how could I accomplish this?

User Submitted: I have an agent that wants to identify any commercial property owner with a Japanese tax bill address. Is this possible in HIS and how could I accomplish this?

Comments, Questions, Anything: I have an agent that wants to identify any commercial property owner with a Japanese tax bill address. Is this possible in HIS and how could I accomplish this?   Answer:  The search field to be used on this search is “Taxbill Country” To locate the Taxbill Country field, please use Add Fields   Locate “Taxbill Country”     Enter any other additional search parameters and run your search. Click to view our guide regarding searching NOT a particular country
User Submitted: How can I set up an alert for a property for a client so that he/she will know if its already active?

User Submitted: How can I set up an alert for a property for a client so that he/she will know if its already active?

Comments, Questions, Anything: How can I set up an alert for a property for a client so that he/she will know if its already active?   Answer: The agent may setup a prospect search in order to automatically have the system email the client when a listing becomes active. Help Guide: Contacts/Prospects Overview
User Submitted: Why isn’t my Dashboard showing daily activity for all sales, listings, and price changes any longer? Thanks!

User Submitted: Why isn’t my Dashboard showing daily activity for all sales, listings, and price changes any longer? Thanks!

Comments, Questions, Anything: Why isn’t my Dashboard showing daily activity for all sales, listings, and price changes any longer? Thanks!   Answer: This user had accidentally collapsed the Listing Activity section. When collapsing or expanding sections on the dashboard, REsearch will remember this setting when logging off and back on.
User Submitted: Why does my listing 6XXXXX (Fractional) not feed to Zillow and Trulia?

User Submitted: Why does my listing 6XXXXX (Fractional) not feed to Zillow and Trulia?

Comments, Questions, Anything: Why does my listing XXXXXX (Fractional) not feed to Zillow and Trulia?   __________________________________ Answer: The agent hit the reason right on the head. We feed fractional listings to Zillow but Zillow chooses not to display them. There isn’t anything we can do from our end in this situation.
User Submitted: How do you attach a document to your new listing? We have an attachment of a lot survey that won’t translate well if we resize.

User Submitted: How do you attach a document to your new listing? We have an attachment of a lot survey that won’t translate well if we resize.

Comments, Questions, Anything: How do you attach a document to your new listing? We have an attachment of a lot survey that won’t translate well if we resize.   Answer: Addenda Click to view our help guide regarding adding addenda to your listing  
User Submitted: I am filling in a new listing and want to add an attachment. Where is the place to do that? I can’t find it. Thanks

User Submitted: I am filling in a new listing and want to add an attachment. Where is the place to do that? I can’t find it. Thanks

Comments, Questions, Anything: I am filling in a new listing and want to add an attachment. Where is the place to do that? I can’t find it. Thanks   Answer: Addenda Click here to view our help guide regarding adding addenda to your listing
User Submitted: Hi – i have a listing that expired a few days ago, the seller has decided that he wants it back on the market – the system isn’t letting me change from X to A. Can you please assist. thank you.

User Submitted: Hi – i have a listing that expired a few days ago, the seller has decided that he wants it back on the market – the system isn’t letting me change from X to A. Can you please assist. thank you.

Comments, Questions, Anything: Hi – i have a listing that expired a few days ago, MLS #xxxxxx – the seller has decided that he wants it back on the market – the system isn’t letting me change from X to A. Can you please assist. thank you.   Answer: The correct process when changing from a status back to active is to use the Back on Market tool. Expired to Active – Back on Market Withdrawn to Active – Back on Market Temp Withdrawn to Active – Back on Market Under Contract to Active – Back on Market Contingent to … Continued
User Submitted: When a listing expires and a seller decides to put the listing BACK on the market with the same realtor, do the days on market reset?

User Submitted: When a listing expires and a seller decides to put the listing BACK on the market with the same realtor, do the days on market reset?

Comments, Questions, Anything: When a listing expires and a seller decides to put the listing BACK on the market with the same realtor, do the days on market reset?   Answer: Maybe If certain conditions are met, the DOM can start over at zero. The listing needs to be off the market (expired) for 30 days. A new listing with a new MLS number must released after the 31+ day. *Using the Back On Market function will always resume the Days on Market. *releasing a new listing within the 30 day time frame will resume the Days on Market
User Submitted: Can someone please tell me why I am not able to view listings put in by Oahu agents even though the listings are in my neighborhood?

User Submitted: Can someone please tell me why I am not able to view listings put in by Oahu agents even though the listings are in my neighborhood?

Comments, Questions, Anything: Can someone please tell me why I am not able to view listings put in by Oahu agents even though the listings are in my neighborhood? Even if I have the MLS # I cannot view the listing. For example MLS 2017XXXXX – I am not able to pull this up. I have noticed this several times, this seems really unfair since I pay the same MLS fees for all of Hawaii, yet I am not able to pull up all of Hawaii. When someone calls me about a listing that is by an Oahu agent I … Continued
User Submitted: Hi,I am an active realtor, I am not able to release my own listings, our office secretary releases them for me. Why am I not able to release listings myself?

User Submitted: Hi,I am an active realtor, I am not able to release my own listings, our office secretary releases them for me. Why am I not able to release listings myself?

Comments, Questions, Anything: Hi, I am an active realtor at XXX, and this morning when I was attempting to release my listing there was no tab on my computer that said “Release”, so I had to have our office secretary release it for me. Is there a reason why I am not able to release listings myself? Or maybe is it because I am on a Mac laptop? Even our BIC XXXXXXX thought it was strange and tried to help me. Could you please inform as to why this is, I’d greatly appreciate it! Mahalo, Answer: All agents need written … Continued
User Submitted: Aloha, I am taking a listing and the seller has requested it NOT be put on the MLS. I have a signed “Authorization to Withhold” form but don’t know the best way to get it to HIS. Can you please provide either an email address or fax number so I can get it to HIS today?Thank you!

User Submitted: Aloha, I am taking a listing and the seller has requested it NOT be put on the MLS. I have a signed “Authorization to Withhold” form but don’t know the best way to get it to HIS. Can you please provide either an email address or fax number so I can get it to HIS today?Thank you!

Comments, Questions, Anything: Aloha, I am taking a listing and the seller has requested it NOT be put on the MLS. I have a signed “Authorization to Withhold” form but don’t know the best way to get it to HIS. Can you please provide either an email address or fax number so I can get it to HIS today? Thank you!     Answer: All forms may be submitted to any available HIS email address. We will be able to route the emails accordingly. Though, the correct email to send the Authorization to Withhold form would be: membership@hiinfo.com Fax – … Continued
User Submitted: I put a listing that was expired for several months back on the market but it didn’t reset the days on market to zero (I’ts showing 93 days and says it was temporarily taken off the market but history shows it was expired). Hoping someone can assist and reset days on market (should be 3 as of today 11/6/17).

User Submitted: I put a listing that was expired for several months back on the market but it didn’t reset the days on market to zero (I’ts showing 93 days and says it was temporarily taken off the market but history shows it was expired). Hoping someone can assist and reset days on market (should be 3 as of today 11/6/17).

Comments, Questions, Anything: On 11/3 I put a listing that was expired for several months back on the market but it didn’t reset the days on market to zero (I’ts showing 93 days and says it was temporarily taken off the market but history shows it was expired). MLS # is χχχχχχ. Hoping someone can assist and reset days on market (should be 3 as of today 11/6/17). Mahalo     Answer: The agent had done a Back on Market on this listing. When using the Back On Market function the system keeps the same listing and places it back … Continued
User Submitted: Question:Why is the TMK data on properties no longer showing the recent sales price or even the sales history prices? Is this an HIS change or a change mandated by the state?….something else?

User Submitted: Question:Why is the TMK data on properties no longer showing the recent sales price or even the sales history prices? Is this an HIS change or a change mandated by the state?….something else?

Comments, Questions, Anything: Question: Why is the TMK data on properties no longer showing the recent sales price or even the sales history prices? Is this an HIS change or a change mandated by the state?….something else?   Answer: Please see our help guide regarding Customer Format
User Submitted: How do I narrow a search by selecting specific “acceptable terms” such as “VA Loan”?Thanks!

User Submitted: How do I narrow a search by selecting specific “acceptable terms” such as “VA Loan”?Thanks!

Comments, Questions, Anything: How do I narrow a search by selecting specific “acceptable terms” such as “VA Loan”? Thanks!   Answer: The search field to be used is called “Terms Acceptable” In order to use the Terms Acceptable search field: Locate and click the red “Add Fields” button Scroll through the list of search fields, locate and click “Terms Acceptable” Select the requested search parameter from the Terms Acceptable drop down list Click the blue check box to add this search parameter to your search request. Close the Add Fields selection window. The Terms Acceptable search field is now added … Continued
User Submitted: what is the minimum photo count required to place a listing in “preview” status?

User Submitted: what is the minimum photo count required to place a listing in “preview” status?

Comments, Questions, Anything: what is the minimum photo count required to place a listing in “preview” status?   Answer: “Preview” listings do not require a photo. At least one photo is required when placing the listing in Active status.
How to show search recap

How to show search recap

REsearch includes the ability to display what and when the search parameters were used to get the search results.   In order to activate this feature, click on Standard Search or Search for Listings as you would do so to perform a search:   On the search form for Search for Listings or Standard Search, click on the blue Format button at the top left hand corner to open a drop down menu, in that new window click on Options:     In the Options Tab will be an option to enable Show Search Recap. Checking the box next to … Continued
User Submitted: Customer / Agent format – Missing owner information

User Submitted: Customer / Agent format – Missing owner information

Comments, Questions, Anything: I noticed that the basic tax info page changed and does not include the owner’s name when I search a TMK. Is there any way I can still see this? I use this for our Purchase Contracts and Listing Agreements, as it is important for us in Real Estate Sales. Thanks.       Answer:  Please click this link to view our help guide regarding Customer Format
User Submitted: Question regarding unlicensed support staff. How to activate a support account.

User Submitted: Question regarding unlicensed support staff. How to activate a support account.

Comments, Questions, Anything: i sent in the paperwork to add XXXX XXXXX as an unlicensed support staff. She does not show up in our company roster. Please advise.     Q: i sent in the paperwork to add XXXX XXXXX as an unlicensed support staff. She does not show up in our company roster. Please advise. A: In this situation the correct paperwork had not yet been processed, the new office support person’s account had not been activated. In order to create an account for an office support person, our Membership department sent the office Primary contact an email containing instructions and forms to … Continued
User Submitted: Prospects not receiving automatic emails / A direct link from within REsearch to county websites’ parcel information

User Submitted: Prospects not receiving automatic emails / A direct link from within REsearch to county websites’ parcel information

Comments, Questions, Anything: Aloha: I set up a drip for prospects on your site…but nothing happened..neither I or client received properties…could you go through the steps?…other person in office had same experience. Also, is there a way to click on the tmk number and have it link to the county website (see Clark Realty website)…your maps are not good and so one has to have your website and the county’s both open and it is a pain to have to take the tmk from your website and manually put it in the county website.     Q: I set up a … Continued
User Submitted: Active listing contains a for-sale sign on one of the photos

User Submitted: Active listing contains a for-sale sign on one of the photos

Comments, Questions, Anything: this MLS has a rule violation in the photos. MLS XXXXXX     Q; this MLS has a rule violation in the photos. MLS XXXXXX A: The photo in question included a for-sale agent/office branded sign. The listing agent was contacted and promptly removed the image. MLS Rules and Regulations Section 3.05 b Photographic images and video and virtual tours submitted on listing records ….Inclusion of marketing or promotional messages or contact information including phone numbers, email addresses, and web site addresses for any participant or associate subscriber, seller, owner, or other entity is expressly prohibited. Images of … Continued
User Submitted: I would like to reset the DOM, do I need to submit a Certificate to Withhold Property from the MLS?

User Submitted: I would like to reset the DOM, do I need to submit a Certificate to Withhold Property from the MLS?

Comments, Questions, Anything: I’ve been researching the MLS rules, but I can’t find what I need to know. Can you direct me to the answers? 1. If I have a seller who wants to remove the listing from the MLS for a period of time, but leave the listing agreement in place, is this allowed? If so, I’m assuming I will need to provide a “Authorization to Withhold from MLS” document. Answer: If the situation is that there is an existing listing that will be withdrawn, you do not need to submit a Certificate to Withhold Property from the MLS … Continued
User Submitted: Can I retrieve emails that were sent using the Hawaii Information System?

User Submitted: Can I retrieve emails that were sent using the Hawaii Information System?

Comments, Questions, Anything: Can I retrieve emails that were sent using the Hawaii Information System? I’m looking for my sent emails. Thank you     Answer: Maybe. The only emails REsearch will archive are messages sent through the system to a recipient that has been entered as a contact. Example; when viewing your contacts, is the recipient of the email you are trying to locate listed?   If they are, click on their name to select. Then go to the history tab to view the messages:   Unfortunately if the message you are attempting to retrieve was not addressed to … Continued
User Submitted: I’m trying to download a spread sheet. I can get labels BUT not spreadsheet of names/addresses.

User Submitted: I’m trying to download a spread sheet. I can get labels BUT not spreadsheet of names/addresses.

Comments, Questions, Anything: Aloha ~ I’m trying to download a spread sheet for a marketing piece and I’m having trouble saving ~ I can get labels BUT not spreadsheet of names/addresses to send to my marketing company. Help!!!   Answer: Aloha, You are likely missing one simple step. Please place a check mark in the Download Spreadsheet box. Now when you run the search, the system will generate a spreadsheet instead of showing you the label format on the search results page. Click to view our guide regarding the downloading of label information.       
User Submitted: Aloha,Every time i open HIS, it come up Brand….every time! – [ Saving My Default format ]

User Submitted: Aloha,Every time i open HIS, it come up Brand….every time! – [ Saving My Default format ]

Comments, Questions, Anything: Aloha, Every time i open HIS, it come up Brand….every time! Very annoying and if you dont catch it….nothing will work until you un click it. Please help to remove the Problem! Mahalo,   Answer: I can for sure understand the frustration of needing to change the format every time you login to the system. The solution will be to tell REsearch exactly what you would like your selected default formats to be. Please click here to view our guide regarding saving your My Default formats
User Submitted: MLS entry form – Location field, unable to make changes. Grayed out

User Submitted: MLS entry form – Location field, unable to make changes. Grayed out

Comments, Questions, Anything: I have a new listing, MLS XXXXXX which shows the incorrect location of “Xxx X Xxxx St”. This is auto-populated so I cannot change it. One does not even drive on this street to access the property. Can you help me fix? Mahalo!     Answer:  Yes, we can update the Location field for you. The Location field gets auto filled from the public data at the time of the creation of the listing. Any changes to this field would be done by someone in our office. Please contact support@hiinfo.com with the requested change. The Location field … Continued
User Submitted: Branding emails sent from REsearch- Email signatures

User Submitted: Branding emails sent from REsearch- Email signatures

Comments, Questions, Anything: Is there a way that my contact and email information automatically appears on emails sent directly from the HIS Research site. Right now only the brochure feature is the only thing that has all my information on. If I click on the listing agent and send an email out there is no footer that contains my information and seeing if there is something that I can automatically attached my information similar to what is done when I do a brochure. Please advice on how to do this. Mahalo     Answer: Yes. You may (and we recommend) … Continued
User Submitted: Is Excel needed for downloaded data?

User Submitted: Is Excel needed for downloaded data?

Comments, Questions, Anything: I am signed up for the upcoming class on how to import the agent roster. Before that, I’m wondering if I need to buy Excel for my MAC before I am able to do the import? I have Excel on my iPad but seem unable to import to it. Thank you.     Answer:  Excel is not specifically needed but some sort of spreadsheet program is highly recommended. MAC computers should have “Numbers” installed by default. If you do not have Excel you can always download information in the .csv file format from REsearch. CSV is actually … Continued
User Submitted: Reverse prospecting. When releasing a listing a message stated there were many prospect matches.

User Submitted: Reverse prospecting. When releasing a listing a message stated there were many prospect matches.

Comments, Questions, Anything: aloha, I just posted a new listing and it said there are 500+ prospect that meet this criteria – how can I email their agents?     Answer:  Here is a link to our help guide regarding Reverse Prospecting Sorry, too much information to include in the body of this reply.
User Submitted: How do we have the date printed on each doc we print?

User Submitted: How do we have the date printed on each doc we print?

Comments, Questions, Anything: How do we have the date printed on each doc we print?   Answer:  Since all popular browsers have the ability include headers and footers on printouts, REsearch itself does not include that data on reports. Each browser has it’s own steps within the print settings to enable a date footer, here is Chrome’s example: Simply check mark the “Headers and footers” option on the print preview window.  
User Submitted: not able to bring up loans or document numbers and all it will give me is building details

User Submitted: not able to bring up loans or document numbers and all it will give me is building details

Comments, Questions, Anything: not able to bring up loans or document numbers and I it will give me is building details   Answer: Customer Format is the culprit. Click here to view our guide: Customer Format (missing sales, owner information)
User Submitted: Unable to enter exact price values. 45 automatically resolves to 45,000. How can I enter exactly 4500?

User Submitted: Unable to enter exact price values. 45 automatically resolves to 45,000. How can I enter exactly 4500?

Description: I am unable to enter some prices into min price-max price search field. “4” is automatically resolved as 4,000. How can I enter 4,500? Why does it automatically resolve anyway? That’s not a good design. This is a number field and the system shouldn’t care what I want to search for, as long as i enter numbers – it should just do it. This worked a couple months ago. I need the ability to perform analysis and make complex price searches – for example: search from 0-4999 and 5000-10000 and then 10001-15000… I am not able to do this … Continued
User Submitted: CloudCMA – adding user written content. Custom Pages

User Submitted: CloudCMA – adding user written content. Custom Pages

Comments, Questions, Anything: Aloha! I started to use Cloud CMA. I have questions about pre-written content. 1. How can I add information about Schools and loans etc. to the property report? I tried to make a buyer tour and added this information but in the tour there was nothing. Does this information supposed to be pre-written? 2. Who is making pre-written content? And how to make a pre-written content? Answer:  Here is a guide we put together regarding the creation of user created custom pages: https://www.help.hiinfo.com/cloudcma-creating-custom-pages/ All pre-written content was put together by CloudCMA.
User Submitted: is there a way i can add my logo to my profile? mahalo

User Submitted: is there a way i can add my logo to my profile? mahalo

Comments, Questions, Anything: is there a way i can add my logo to my profile? mahalo   Answer:  Maybe – only PB or support accounts have permission to change the office logo. Changes made to the office logo will affect all members of that particular office. The logo upload tool is on the same page as the head shot uploader.
User Submitted: I have received messages that my search is too broad. Help!

User Submitted: I have received messages that my search is too broad. Help!

Comments, Questions, Anything: Aloha, I am trying to do a simple search in MLS and have not been able to get past the first page. I have received messages that my search is too broad. Help! Mahalo,   Answer:  Upon review of this agents account, we found the default selected format was switched on only include “brand” The system needs to know which format you would like to see on the search results page. We added the MLS format and the system is now back to normal.   Other reports have stated the format menu is missing most selections. In … Continued
User Submitted: how do i delete one of my listing photos

User Submitted: how do i delete one of my listing photos

Comments, Questions, Anything: how do i delete one of my listing photos   Answer:  Head into Manage Photos. Simply click the red X on the corresponding photo. Be sure to click the Save All button when finished.         Please note, you may not make changes to listings in Sold status. You may contact support for assistance with making changes to photos in Sold Status. support@hiinfo.com