Comments, Questions, Anything: Question: Why is the TMK data on properties no longer showing the recent sales price or even the sales history prices? Is this an HIS change or a change mandated by the state?….something else? Answer: Please see our help guide regarding Customer Format
Listing agents may add additional, supplemental material to their listings. File types allowed: File size limit: 5MB Attached addenda are accessible by the paper clip icon Adding an addenda to your listing – Click into the Listings Menu – Locate the Addenda button Enter or select the subject listing – click continue Click Choose File to open your computer’s file explorer – navigate to and open the file. Click “Upload File” to complete the process
Comments, Questions, Anything: Why can’t I move photos around on my IPad? Answer: This is actually an issue with mobile browsers. Currently mobile browsers do not support drag and drop functionality. REsearch is browser based and depends on these mobile browsers while on mobile devices. Certain apps have the capability to support drag and drop, mobile browsers currently do not.
Comments, Questions, Anything: Aloha, How do I find my agent MLS ID# & Company’s MLS ID# Thank you Answer: Please see our help guide: “Locating an Agent’s license number, HIS ID, Office ID, Office license number”
Comments, Questions, Anything: What sites are the listings syndicated to? Answer: Please view our help guide: “(mls) Syndication, Where are listings being sent?”
Elevation data will be identified within REsearch by using the Contour Lines map layer. Ex: Search for your parcel On the search results page, click Show Map Located in the upper right of the map, find the Layers and Legends tool. Click on it. Select the Contour Lines layer The elevation data will display over the map. You may need to zoom in or out to get a better view. Contour lines are spaced in 100 FT intervals. This example parcel is located between 1000 FT and 1100 Ft
Creating groups within your contacts is an easy way to send targeted bulk emails. Contacts, Click the Groups button On the Groups screen – Name your new Group (Description optional) Select the contacts to be in the new group Click the arrow (>) button to move the selected contacts to the “In This Group” column Click Save Group when finished. Saved groups will be listed under the Group List Click Send Email while the Group is selected to bring up the email form You … Continued
Comments, Questions, Anything: what is the minimum photo count required to place a listing in “preview” status? Answer: “Preview” listings do not require a photo. At least one photo is required when placing the listing in Active status.
Comments, Questions, Anything: How do I narrow a search by selecting specific “acceptable terms” such as “VA Loan”? Thanks! Answer: The search field to be used is called “Terms Acceptable” In order to use the Terms Acceptable search field: Locate and click the red “Add Fields” button Scroll through the list of search fields, locate and click “Terms Acceptable” Select the requested search parameter from the Terms Acceptable drop down list Click the blue check box to add this search parameter to your search request. Close the Add Fields selection window. The Terms Acceptable search field is now added … Continued
Comments, Questions, Anything: Hi, I am an active realtor at XXX, and this morning when I was attempting to release my listing there was no tab on my computer that said “Release”, so I had to have our office secretary release it for me. Is there a reason why I am not able to release listings myself? Or maybe is it because I am on a Mac laptop? Even our BIC XXXXXXX thought it was strange and tried to help me. Could you please inform as to why this is, I’d greatly appreciate it! Mahalo, Answer: All agents need written … Continued
Webinar – 2/7/2017 Trainer – Andrea Peace This webinar will show you how to set up and manage Open Houses, and how Open Houses are displayed in REsearch.
Webinar – 3/17/2017 Trainer – John Friedman This webinar covers advanced search techniques such as the boolean logic, wildcard, and the combination of the two.
Webinar – 2/21/2017 Trainer – Andrea Peace Covers the many powerful search tools available in REsearch, and the depth and breadth of available data (including MLS and public records TMK data). Includes helpful tips on how to find important information faster, combine and format different search results, and customize search forms.
Webinar – 5/1/2017 Trainer – Andrea Peace Recommended for all new members as well as members looking for a refresher on how to get the most out of REsearch. Covers all the basics, from logging in, navigating the system, using the dashboard features, and finding additional help at help.hiiinfo.com.
We periodically send information to members and customers via email. These notices may include training schedules, holiday notices, announcements of new features, new products and services, sales promotions, and other news of interest. Although we also post important information to our Bulletins (which are visible inside REsearch), our login page, and on social media (including our Facebook page), email is often the most direct and convenient way to stay informed. We use the email address specified in your REsearch profile to send these messages, so please be sure that it is correct and current. Our email notices are sent via … Continued
Comments, Questions, Anything: On 11/3 I put a listing that was expired for several months back on the market but it didn’t reset the days on market to zero (I’ts showing 93 days and says it was temporarily taken off the market but history shows it was expired). MLS # is χχχχχχ. Hoping someone can assist and reset days on market (should be 3 as of today 11/6/17). Mahalo Answer: The agent had done a Back on Market on this listing. When using the Back On Market function the system keeps the same listing and places it back … Continued
Comments, Questions, Anything: Aloha, I am taking a listing and the seller has requested it NOT be put on the MLS. I have a signed “Authorization to Withhold” form but don’t know the best way to get it to HIS. Can you please provide either an email address or fax number so I can get it to HIS today? Thank you! Answer: All forms may be submitted to any available HIS email address. We will be able to route the emails accordingly. Though, the correct email to send the Authorization to Withhold form would be: email@example.com Fax – … Continued